Our Process
How It Works
A clear, transparent process designed to achieve results while protecting your valuable customer relationships at every stage.
Initial Enquiry
Contact us by phone, email, our enquiry form, website chatbot, or book a consultation directly. Tell us about your situation – no detail too small.
- You can reach us multiple ways
- Initial conversation is free
- No obligation to proceed
- Craig responds personally
Private Discussion & Case Review
Craig reviews your case confidentially, asks relevant questions, and provides an honest assessment of viability and likely outcomes.
- Personal review by Craig
- Honest assessment given
- Realistic expectations set
- All discussions confidential
Terms & Conditions Issued
Clear, transparent terms and conditions sent for your review and signature. No hidden fees, no surprises – everything documented upfront.
- Clear fee structure explained
- No upfront costs
- No-win-no-fee where applicable
- You sign before we proceed
Information Supplied Securely
You provide relevant documentation securely – invoices, contracts, correspondence, debtor details. Everything handled with complete confidentiality.
- Secure document handling
- GDPR compliant processes
- Only what's needed requested
- Your data protected always
Professional Contact With Debtor
We engage with your debtor professionally and sensitively. Communication style adapted to protect your ongoing relationship where valued.
- Professional courtesy always
- Relationship-aware approach
- Multiple contact methods used
- Regular progress updates to you
Payment, Resolution or Payment Plan
Full payment received, or a mutually acceptable payment plan negotiated and agreed. We pursue resolution that works for both parties.
- Full settlement targeted first
- Flexible plans where appropriate
- Agreements properly documented
- Both parties' circumstances considered
Further Options Discussed (If Needed)
If the matter cannot be resolved amicably, we discuss next steps with you. Court action is never automatic – you decide.
- Options clearly explained
- Costs discussed transparently
- Your decision always respected
- No pressure to escalate
Updates Provided Throughout
Regular communication via telephone and email keeps you informed of progress. You're never left wondering what's happening.
- Proactive updates given
- Phone and email contact available
- Questions welcomed anytime
- Full transparency maintained
Guiding Principles
These principles underpin every step of our process.
Transparency
You know what's happening, why, and what it costs at every stage.
Communication
Regular updates by phone and email. Questions answered promptly.
Respect
Debtors treated professionally. Your reputation always protected.
Ready To Get Started?
Step one is simple – get in touch for a free, confidential discussion about your situation.