About Us
Meet Craig Martindale
More than 20 years of experience helping UK businesses recover what they're owed while protecting valuable customer relationships.
An Owner-Led Service Built on Experience
CM Debt Recovery is led by Craig Martindale, who brings more than two decades of industry expertise to every case. Unlike large agencies where your debt might become just another file on a desk, Craig personally handles each enquiry.
The business was established to fill a gap in the market: providing genuinely personal, commercially sensitive debt recovery services that don't sacrifice customer relationships for quick results. Craig's philosophy is simple – treat every debtor with courtesy and respect, follow clear processes, and keep clients informed at every stage.
Based in Essex but serving the entire United Kingdom, CM Debt Recovery operates as an owner-led business established in February 2025. This structure means you deal directly with the decision-maker – no account managers, no hand-offs, no confusion about who's handling your case.
"Dedication is our main value. I'm committed to giving every client the attention their case deserves, with honest assessments and realistic expectations."— Craig Martindale
Recent Recognition
SME News Double Award Winner 2026
- Most Outstanding Debt Recovery Services 2026
- Client Service Excellence Award 2026
Experience
More than 20 years working in debt recovery, credit control, and financial management across multiple industries and sectors.
Approach
Commercially sensitive communication that prioritises preserving your valuable customer relationships while pursuing outstanding payments professionally.
Values
No upfront fees, no administration charges, and a transparent no-win-no-fee model* that aligns our success with yours.
*Subject to case acceptance and signed terms & conditions
Coverage
Serving businesses and individuals across the whole United Kingdom from our base in Brentwood, Essex.
Our Core Values
These principles guide everything we do at CM Debt Recovery.
Professionalism
Every interaction reflects the highest standards of conduct. We represent your business as we would our own.
Transparency
No hidden fees, no surprises, no jargon. Clear communication about process, costs, and likely outcomes.
Relationship-Focused
We understand that today's debtor could be tomorrow's customer. Our approach protects your long-term interests.
Honesty
If a case isn't viable, we'll tell you upfront. We provide realistic assessments, not false promises.
Dedication
Craig handles every case personally. Your debt recovery matters to us because it matters to you.
Confidentiality
All client information is handled with complete discretion and in full compliance with data protection regulations.
Let's Discuss How We Can Help You
Book a free consultation or get in touch to learn more about how CM Debt Recovery can support your business.